Scenario: City Hospital HIM Department employs 17 people. Below are profiles of 4 employees.
Ralph is a 74-year old. He processes the disclosure documentation for the department. He keeps to himself because he feels that the other employees think that he is slow, and they have nothing in common with him.
Celine is a 17-year old, recent high school graduate who is going to school at night and enjoys social media. Celine has a best friend who is getting married to his boyfriend this summer and it’s all Celine talks about every day.

Teal is a 27-year old hard worker who is always 7 minutes late for work in the morning and spends the first 15 minutes at her desk putting on her make-up for the day. When she does finally start working, she gets a lot done and out-performs the others in her department. Teal speaks English as a second language, and it is very hard for others in the department to understand.
David is a 54-year old department manager who is putting in his time before his retirement in 4 months. David is a family man who believes strongly in the beliefs of his church and often shares his church doctrine with his employees during their annual evaluations.
Assignment Instructions:
For this assignment, you will evaluate the scenario for potential cultural workforce and diversity challenges and create training to address them. In a written document you will provide a summary of your research on cultural diversity in healthcare, prepare a content plan, then deliver your training in an oral (narrated/voice recorded) Powerpoint presentation.

Evaluate the culture of the City Hospital HIM Department using the biographies and the table below. Complete the table to include information for each employee discussed in the scenario.
Name of Employee
Potential Bias/prejudices
What training could help the department and the employee with cultural awareness
Ralph
Generational differences
Sample answer: Ralph should receive
competency training on what???
Celine
Celine and David may have conflicts because of their difference
beliefs
Teal
Others may think she is not as intelligent or able because of the
language barrier
David
Religious beliefs
Part 1:
Summarize the results of your table in a written report
Research the common topics from your scenario for cultural/workforce diversity in healthcare
Define workforce/cultural diversity
Define the CLAS standards as they relate to cultural diversity in healthcare
Explain the noted issues from the scenario.
Analyze and compare the topics from research and scenario topics.
Create a self-assessment tool on Cultural Competency in the Healthcare Workforce. The tool is applicable to the issues identified in the scenario for the 4 employees.
not specified