Outline:

Introduction

Leadership Qualities

Leadership Styles/Models

HEALTHCARE LEADERSHIP TRAINING

INTRODUCTION

I would like us to begin by looking at leadership and management which are the basis for our job here.

A good leader delivers his/her duty by influencing their teams to attain goals uncoerced and passionately. A manager, 0n the other hand, gets work done through and with others (Surbhi, 2018).

These two overlap in that good leadership always includes responsibility for managing.

Some characteristics of managers include: leadership, experience, communication, knowledge, organization, time management, reliability, delegation, confidence, and respect for employees (CCU Online, 2017). You should be able to apply all these in the healthcare setting in your respective positions.

As leaders in this healthcare facility, we also need to have some leadership qualities like: being visionary, innovative, team building, and creating positive work cultures.

These qualities are what we need to solve all the grievances that the employees raised for a better experience at Winter Valley Hospital.

There are certain differences between leadership and management. Surbhi, (2018) argues that leadership is a quality of influencing people so that objectives are attained willingly and enthusiastically. On the contrary, she views management as a discipline of managing things in the best possible manner; the art or skill of getting work done through and with others. She further states another major difference between the two that management is for formal and organized groups of people only while leadership is for both formal and informal groups. Leadership always involves (leading) a group of people while in most cases, management does not necessarily include responsibility for people but mostly for, things (Scouller & Chapman, 2020)).

Leadership is a much bigger and deeper role than management.

The characteristics which define good managers are:

Leadership- a manager must be able to lead a team in the best manner.

Experience- as a professional, you must have held several roles previously which taught you how the healthcare management works.

Communication- this involves sharing information with your juniors and seniors as well as listening to them.

Knowledge- it encompasses all learning, training, and experience acquired since you started working.

Organization- you must be able to plan well and do things in an orderly manner then you will be able to lead your teams.

Time management- the way you manage your time at work will influence the employee behavior, so manage your time very well.

Reliability- a good leader is always available and supportive to their teams, so must you.

Delegation- you should be in a position to assign your employees tasks to save time and get everything done.

Confidence- you need to believe in your abilities, experience, and decisions but not arrogant. This will make your work better and efficient.

Respect for employees- a good manager understands their employees and guides them with utmost respect for good results.

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LEADERSHIP QUALITIES

Going forward, we also need to look at the specific leadership qualities needed in this job of providing health care to the people. Good leadership qualities are, but not limited to: integrity, inspiration, recognition, encouragement, support, clear communication, expecting the best, being visionary, leading by example (good example), having clear goals, etc. Huston, (2018) highlights some of these. They include:

Being visionary- visions help to inspire all people behind you and they work better when they know of the goals to be achieved.

Being innovative and change-oriented- the problems that face healthcare facilities should challenge and motivate you as a leader so that you always seek solutions and bring changes where possible. This way, you can easily convince your team to head in the same direction.

Building effective teams- you must be able to recognize the capabilities of each member in your team and empower them to exploit their full potential.

Creating positive work cultures- your conduct as a leader will shape the culture of your team. You should be a role model for everyone so that we have a better culture at the facility.

It is your responsibility as a leader and a manager to constantly review your progress and ensure that there is continuous growth. Otherwise, we will not grow as Winter Valley Hospital. The contribution of each leader and manager counts and no role should be taken lightly at any time.

We will now look at ethics and soft skills as a summary of the most fundamental leadership qualities in healthcare.

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LEADERSHIP QUALITIES: ETHICS

Ethics: Ethical leadership is defined as a form of leadership in which individuals demonstrate conduct for the common good that is acceptable and appropriate in every area of their life (Villanova University, 2020). It is very important especially for healthcare because when applied properly it promotes employee engagement, increases their productivity and enhance our reputation as healthcare providers.

We must improve in our morals and virtues as managers to solve some of these complaints

Some complaints include: favoritism towards specific employees, disrespect for workers and showing no concern for them

To solve these, we need to be just, honest in our work, respectful, humane, team builders; an all-round ethical conduct that no one will find reason to complain about.

All the complaints by the employees have clearly shown that ethics and soft skills are lacking on our side as managers.

Ethical leadership is concerned with moral development and virtuous behavior. We must lead by example, be humane, focused on teambuilding, honest, respectful, just, and such attributes when dealing with the employees.

The complaints are very clear. For instance, some employees have been complaining that they do not feel that the leadership respects what they do, and doesn’t care about them. This is a great failure on our part. Let us be respectful to all employees such that everyone will feel esteemed. Also, some employees complained about favoritism, that some are provided more leniency than others in assigning tasks. We must be just in all dealings with the employees. They will be more comfortable and productive in their work when we are fair to all of them. Then, we are obliged to lead by example. We should not at any time expect the employees to do or behave in a certain manner when our behavior is the opposite.

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SOFT SKILLS

Soft Skills: The UNESCO defines soft skills (non-cognitive skills) as patterns of thought, feeling, and behaviors that are socially determined and can be developed throughout the lifetime to produce value (SkillsMatch, nd). They are very important for leaders in the health care because they will help you interact well with colleagues and employees, improve the quality of your work and help in solving problems. Some of these skills are: communication skills, interpersonal skills, conflict management, emotional intelligence, etc.

Soft skills are simply the non-technical that relate to how you work, interacting with colleagues, solving problems or even how you manage your work. Indeed.com (2021) lists some of them like communication, interpersonal skills, teamwork, motivational, analytical, problem-solving, decision-making, mentoring, organizational skills, conflict management, creativity, emotional intelligence, etc. it is very important that you develop your soft skills in this job to become a more advanced leader; it will also help you develop your career.

The complaints listed will also require soft skills to solve. For example, some employees do not have the morale to work and they clearly lack motivation. You will need to be creative and come up with ways to motivate employees in the best way possible. Moreover, there are always conflicts between employees like some having no clearly defined duties which causes some to overwork compared to their colleagues. You need good organizational skills, problem solving, conflict management, etc. in that manner to settle all these complaints.

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WHY THESE SKILLS

Communication skills – effective communication is a powerful tool for a good leader as it enables them to have better understanding and inspiring positive change. Good communication skills will get rid of all the complaints and conflicts.

Interpersonal skills are also equally important. They help leaders to assess intuitions of their teams and react accordingly. In the hospital, we deal with people. Therefore, we need to know how best to deal with them for smooth operations.

Conflict management is valuable for us to maintain harmony in Winter Valley Hospital. We will always have conflicts between employees and so, we need the right skills to solve these. We must be impartial and listen to all parties involved in any conflict.

Using these skills, we will be able to mentor and coach employees in the best direction as well as motivate them in their daily tasks.

Communication skills generally entail engaging with others, in a wide range of situations, using strategies appropriate to context and purpose. These include clearly defining the roles of each employee, giving the same updates on organizational changes, providing feedback on their performance and so on so that each complaint is successfully solved.

On the other hand, interpersonal skills are the behaviors and tactics a person uses to interact with others effectively. We must always respect the employees and show concern when we deal with them. Moreover, our behavior must be as we expect them to behave. They way we talk to them in assigning duties, giving instructions or receiving feedback must be modest and proper.

Then, conflicts or disputes arise every other time in our teams at Winter Valley Hospital, we need to brace ourselves to be able to resolve each one of them; conflict management. Here, we should be fair, respectful, and humane.

The specific grievances raised by our employees like not getting same updates in cases of changes, lack of inadequate and clear feedback, the feeling of not being respected favoritism and low motivation among others will need nothing more than improving our communication skills, better interpersonal skills, and conflict resolution.

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LEADERSHIP STYLES/MODELS

Indeed.com (2021) lists 10 of the most common leadership styles as:

Coach- a leader who recognizes their team members’ strengths, weaknesses and motivations to help each improve.

Visionary- a leader who has a powerful ability to drive progress and change inspiring employees and earning trust for new ideas.

Servant-leadership – this leader emphasizes on employee satisfaction and collaboration to produce great work.

Autocratic- a leader who is authoritarian and focuses almost entirely on results and efficiency.

Laissez-faire – opposite of autocratic type, this leader delegates tasks to team members providing little or no supervision.

Democratic- a leader who asks for input and considers feedback from their team before making a decision.

Pacesetter- focused on performance. These leaders often set high standards and hold team members accountable for hitting their goals.

Transformational- this leader focuses on employee motivation but driven by a commitment to organizational objectives.

Transactional- this leader is focused on performance but gives a reward for success and disciplinary action for failure.

Bureaucratic- they are similar to autocratic but expect team members to follow rules and procedures as they are written.

The best leadership models for us to adopt at Winter Valley Hospital are:

Transformational because in everything we do, we must ensure that the organizational goals are met. This model is also a motivational oriented model and will help improve the employee morale.

Visionary since we have long-term objectives as an organization and we need positive change. One reason for low motivation is because we do show commitment to our vision. So employees have complained that “there is low morale on the team, and it is clear that many people are not feeling motivated and engaged in their work and organization.”

Servant-leadership – we must always lead by example and collaborate with the employees. This will help to solve the complaint “The leadership is not leading by example, they direct us to take specific actions and then do not follow these actions themselves.”

Laissez-faire is applicable where members have proven to be competent and responsible to work without close supervision.

Bureaucratic since the rules and procedures are clear to everyone, most instances will not need reiteration or negotiation.

Democratic is useful when we have to make decisions concerning the employees. We must respect their opinions and genuinely address their complaints. For instance “not everyone in the team is dedicated to the organization as others. Some peers take more time off and are less productive than other people on the team.” here the employee must be given attention and the problem solved in a fair manner.

Autocratic is most suited to non-negotiable matters and especially employee conduct and routines. When the job roles and duties of each employee are clearly defined, we can then demand results.

When each of these is applied appropriately, we will have more responsible and satisfied employees and this will increase our productivity.

To engage and motivate employees, we have to undertake planned change by employing models such as the Lewin’s Change Model and the Positive Model. The former involves three steps: unfreezing, changing and refreezing (Hartzell, 2021). We should create awareness that the current culture is our drawback. Then, they will feel the necessity of change and get motivated towards that. We will then embark on transition to create a new norm, which will require effort and commitment of all of us. With time, we will achieve a completely new culture.

The Positive Model focuses on what the organization is doing right (Gaiya, 2014). We have to let employees understand that we have already determined what we need to change and identified the best practices to do so. They will know all the vision we have as their leaders and managers since we are already creating ways of achieving a better future.

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REFERENCES

Colorado Christian University Online (2017). 10 Characteristics of an Effective Manager. Available at: https://www.ccu.edu/blogs/cags/2017/06/10-characteristics-of-an-effective-manager/

Gaiya, A. (2014). Theories of Planned Organizational Change. Grin. https://www.grin.com/document/385527

Hartzell, S. (2021). Lewin’s 3-Stage Model of change: Unfreezing, Changing & Refreezing. Stude.com. https://study.com/academy/lesson/lewins-3-stage-model-of-change-unfreezing-changing-refreezing.html

Houston, C. J. (2018). What Defines a Ture Leader in Healthcare? Today’s Wound Clinic. Available at: https://www.todayswoundclinic.com/articles/what-defines-a-true-leader-healthcare

Indeed.com (2021). 10 Common Leadership Styles (Plus How to Find Your Own). Available at: https://indeed.com/career-advice/career-development/10-common-leadership-styles

Indeed.com (2021). 21 Soft Skills for Leadership Success. Available at: https://indeed.com/career-advice/career-development/soft-skills-for-leadership

Scouller, J., & Chapman, A. (2020). Leadership vs. Management. BusinessBalls. Available at: https://www.businessballs.com/leadership-styles/leadership-vs-management/

SkillsMatch (nd). Soft Skills Definitions. Available at: https://skillsmatch.eu/soft-skills-definitions/

Surbhi, S. (2018). Difference between Leadership and Management. Key Differences. Available at: https://keydifferences.com/difference-between-leadership-and-management.html

Villanova University (2020). What is Ethical Leadership? Available at: https://www.villanovau.com/resources/leadership/what-is-ethical-leadership/

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